We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-15 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.(Learn More about FAQ).
It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipment takes 3-10 business days to arrive, please refer to the table below for various shipping times to international destinations.
Note: P.O. BOXES & APO/FPO ADDRESSES
We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please email us within 5 weeks of shipment if the package does not arrive in time, our representative will get back to you within 24 hours.
1) Attention: telephone number is required for delivery. Your account email should be right in order to receive order confirmation and shipping confirmation. Your address should be elaborate,including possible atp.or unit number. We are not responsible for undelivery or extra shipping fee due to personal reasons.
2) P.O. BOXES & APO/FPO ADDRESSES is not accepted. We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
3) Because sometimes the express company delays on updating the information on their website. So please check it 2-3 days later after we email you the tracking info. Thanks for your patience. Should you have any question, please reach out to our service enter:firstname.lastname@example.org
Please ensure your email is right to receive our order or shipping confirmation. If you haven't received our shipping confirmation, please check the email address you used to place the order. All the confirmation emails should be sent there. Otherwise, please check it in your junk emails or write to our customer service center at email@example.com. Thank you for your patience.
1：Dear customer, certain items enjoyed by a great popularity of customers may encounter an inventory crisis. Please allow as several days to process it. We definitely will ship all items out, please don't worry. MODESHE never miss an order. Your patience with this will be highly appreciated.
2：Note: P.O. BOXES & APO/FPO ADDRESSESWe do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
3：Shipping time will be affected by longer customs clearance times or public holidays. If you haven’t received your package based on the above estimates, Please kindly contact us.
1. Return or exchange within 30 days from delivered date.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. Request contact us within 5 days from delivery date if customer want to return or exchange.
5. We do not accept returned items that were sent back by you directly without checking with us first.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.
7. We do not accept the return for 1-3 business days arrive later. Because shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes such as bad weather.
Note:The original shipping fee is non-refundable.
2: Return Shipping Fee
We don't pay for the return if you don't like the item you bought or if you have ordered the wrong size. Please note that the measurement you find in the product descriptions are accurate. Unless there was an error on modeshe's part.
3: About Refund
Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned. modeshe will complete the refund in 7 business days after receiving your returns and verification, please check your account then.There might be a delay of the refund for your return, this is because we usually handle returns twice a week.
4: Return Address
If you wish to return the items to the nearest return address, please Email us: firstname.lastname@example.org, our customer service representative will get back to you as .
Note: Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.