1. Orders are able to be canceled and refunded before shipping.
2. Returns & exchanges must be initiated within 21 days of delivery.
3. Items must be returned unwashed, undamaged.
4. The bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories cannot be returned or exchanged.
5. To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
6. Returns are processed within 5-7 business days after your item(s) are received.
7. Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely, we will not issue store credit. Please email us for assistance.)
8. We do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost.
9. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
Return Shipping Fee:
ModeShe do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost. If you don't like the item you bought or if you have ordered the wrong size. Please note that the measurement you find in the product descriptions are accurate. Unless there was an error on modeshe's part.
Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-12 business days to process.
Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned. modeshe will complete the refund in 7 business days after receiving your returns and verification, please check your account then.There might be a delay of the refund for your return, this is because we usually handle returns twice a week.