Return & Exchange
- We offer full refund if the order is cancelled within 24 hours of your purchase.
- You should contact us at: firstname.lastname@example.org immediately once you decide to cancel the order.
- For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
- We will not accept order cancellation request if the orders have been shipped.
Requirements For Returning Items
- Accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging.
- Items must be received within 15 days from the delivered date;
- Items must be received unused (without the smell of perfume), not in damaged or worn condition;
- Tights, Lingerie, socks, swimsuits, bath-suits, Bikini, jewelry, sunglasses, accessories are not allowed to be returned;
- In general, you will get the refund in 7 business days after we receive your returns. You will not get a full refund for your return if it was detected or has obvious damages, so please be sure all the items are in good condition before you send them back.
- Some items purchased through special promotions , and therefore not eligible for exchanges or returns.
How To Make a Return
- Return Address: please get the return address from modeshe's Customer Service.
- Leave a piece of paper in your package, and fill in the below information (very important).
- Order number
- Product Name or Model number of the items you would like to return. If you are going to send items from different orders. Note: please write the correct corresponding order number for each item.
- Reasons for your return
- Declare the value of the package at US$30.00 if you ship the package to our warehouse in China. (It is not the real price of your package. However, a lower declared value can avoid custom taxes.)
- Return receipt. Please send the return receipt such as the return tracking number and return tracking link to modeshe by submitting a ticket. You can get the return receipt from where you have your package sent back, usually it is from the post office. The receipt can be seen as the important evidence in case that your return package got lost during the shipping.
Return Shipping Fee
Exchange Is Available
There might be a delay of the refund for your return, this is because we usually handle returns twice a week.